Building a Virtual Agent with Dialogflow CX

Overview

Building a Virtual Agent with Dialogflow CX focuses on the design, training, and deployment of conversational virtual agents using Dialogflow CX. Designed for professional building customer-facing conversational experiences, this course will help you develop a solid understanding of how virtual agents are structured and deployed in Dialogflow CX.

You’ll learn how conversations are organized, how agents are trained to respond to user actions, and how the agent’s performance can be refined over time. This course explores the key fundamentals of virtual agent deployment, including:

Designing conversational experiences for customer interactions Organizing agent architecture and conversational logic in Dialogflow CX Training virtual agents to support real-world user interactions Applying optimization techniques to refine and improve agent behavior and responses You’ll learn how Dialogflow CX components work together to support conversational experiences and how to apply best practices that improve usability and agent performance over time.

By the end of this course, you’ll be able to build and optimize virtual agents using Dialogflow CX and support conversational experiences that enhance the customer journey at these critical touchpoints.

Syllabus

• Understand what a steering agent is and how it can help your business.
• Understand the structure of a virtual agent in Dialogflow CX and how the different components connect.
• Build a taxonomy and train your virtual agent.
• Incorporate state handlers into your virtual agent.
• Improve your agent using Dialogflow best practices.

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Subjects

Artificial Intelligence