Overview
Utilize AI Automation: Enhance Feedback Response, Build Customer Personas, Develop Effective Communication, ...
Syllabus
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- Introduction to Customer Service and AI
-- Overview of modern customer service
-- Introduction to artificial intelligence
-- The role of AI in transforming customer service
- Understanding Customer Needs with AI
-- Analyzing customer data
-- Predictive analytics for customer service
-- Personalization using AI
- AI Tools and Technologies in Customer Service
-- Chatbots and virtual assistants
-- Natural language processing for customer interactions
-- CRM systems with AI capabilities
- Enhancing Communication Skills with AI Insights
-- Effective communication strategies
-- Using AI to understand customer sentiment
-- Tailoring responses using AI-driven insights
- Improving Efficiency with AI Automation
-- Automating routine customer service tasks
-- Workflow optimization through AI
-- Balancing automation with human interaction
- Ensuring Customer Satisfaction and Retention
-- AI-driven feedback collection and analysis
-- Strategies for improving customer loyalty
-- AI for proactive issue resolution
- Ethical Considerations in AI-powered Customer Service
-- Privacy and data security concerns
-- Maintaining transparency with AI interactions
-- Bias and fairness in AI systems
- Case Studies: Successful AI Implementations in Customer Service
-- Industry-specific examples
-- Lessons learned from real-world applications
- Future Trends in AI and Customer Service
-- Emerging technologies in AI
-- Preparing for future advancements
-- Continuous learning and adaptation in customer service
- Course Conclusion and Career Opportunities
-- Recap of key concepts
-- Opportunities for career advancement
-- Resources for further learning and development
Taught by
Digital Innovation | Les Experts and Safaa Nhairy
Tags
On-Demand
