AI Fluency for Small Businesses

סקירה כללית

At Anthropic, we believe that empowering people with AI, and ensuring that AI makes safe contributions to society, requires engaging with a wide range of human perspectives and experiences. Small businesses are uniquely positioned to leverage AI to advance their mission—but only if they can approach it intentionally, with resilience and clear purpose.

This course helps small business staff—whether in customer interactions, back-office management, supply chain operations, or leadership—build practical AI collaboration skills through the 4D Framework (Delegation, Description, Discernment, and Diligence). In this course, we’ll explore how the framework applies to common small business tasks, and consider what it means to implement AI across a small business.

This course is the result of a partnership between Anthropic, PayPal, Prospect Butcher, and MAKS Enterprises TIPM Rebuilders, drawing on research with small business professionals about their actual needs, concerns, and aspirations for AI adoption. The work builds on our AI Fluency:

Framework & Foundations course, adapted specifically for the small business context where limited resources, business accountabilities, and customer experience create unique considerations for AI collaboration.

Recommended prerequisites This course lightly covers the foundational AI Fluency concepts. However, for deeper understanding, participants should complete AI Fluency:

Framework & Foundations before beginning this small business-focused curriculum.

It is also recommended that learners have access to an AI chat tool for hands-on practice. Examples in this course will use Claude.ai, but any chatbot will work.

סילבוס

• Introduction and the AI Fluency framework
Define AI Fluency and learn the four interconnected competencies—Delegation, Description, Discernment, and Diligence—that ground every productive AI collaboration in your business. You'll articulate your values, goals, and constraints so every future AI interaction starts from the right context.
• How AI works
Build a working mental model of what today's AI can and can't do reliably, and explore hands-on with an interactive next-token simulator so you understand why those limits matter for how you put it to work in your business.
• Using AI in practice
Apply the Description-Discernment loop to real research and the Delegation-Diligence loop to working with customer data—practicing context-rich prompting, critical evaluation, and responsible data handling on the kinds of tasks you face every day.
• Putting it all together
Bring all four dimensions of the 4D Framework together to build a repeatable AI-augmented workflow and a short, honest AI use policy that fits your business and your team—then plan your next steps and earn your certificate of completion.

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נושאים

Artificial Intelligence