Implementing SAP Field Service Management

Overview

This course provides an in-depth understanding of the key business scenarios supported by SAP Field Service Management, while illustrating its main functionalities and concepts. SAP Field Service Management supports dispatchers with real-time, automated workforce scheduling and planning, as well as providing service technicians with powerful apps to fulfill field service needs.

Syllabus

• Exploring Account Administration
Managing Administration for SAP Field Service Management
Optimizing Data Management and Monitoring
Exploring Account Administration
• Optimizing Company Configuration
Exploring Company-Level Configuration
Optimizing Company Configuration
• Navigating Mobile Field Service
Implementing Mobile Field Service
Navigating Mobile Field Service
• Analyzing Data and Generating Reports
Exploring Queries and Query API
Designing and Implementing Analytics Dashboards
Analyzing and Leveraging Reports
Analyzing Data and Generating Reports
• Developing Effective Business Rules
Establishing Business Rules
Developing Effective Business Rules
• Navigating Automated and Assisted Scheduling Techniques
Exploring Automated and Assisted Scheduling
Navigating Automated and Assisted Scheduling Techniques
• Exploring Potential of Crowd Service
Introducing Crowd Service
Exploring Potential of Crowd Service
• Leveraging Customer Self-Service
Navigating Customer Self-Service
Leveraging Customer Self-Service
• Implementing Integration
Navigating Integration
Exploring Integration Scenario Details
Optimizing Integration Configuration and Monitoring
Executing Custom Integration
Implementing Integration
• Integrating Artificial Intelligence
Applying Artificial Intelligence 
Integrating Artificial Intelligence

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Subjects

Artificial Intelligence