Conflict Management and Communication Skills

Overview

Welcome to my course on Leadership, Conflict Management, and Effective Communication. This comprehensive program is designed to help managers, team leaders, and individuals looking to advance their leadership abilities to develop the skills and strategies necessary to lead teams and resolve conflicts effectively.

Syllabus

• Introduction to Leadership and Conflict Management
Overview of Effective Leadership Skills
Understanding Conflict Dynamics in Teams
• Effective Communication Skills
Verbal and Non-verbal Communication Techniques
Active Listening and Empathy
The Role of Emotional Intelligence in Communication
• Leadership Styles and Their Impact on Teams
Transformational vs. Transactional Leadership
Adaptive Leadership Strategies
• Conflict Resolution Strategies
Identifying and Analyzing Conflicts
Negotiation and Mediation Techniques
Collaborative Problem Solving
• Building and Leading High-Performing Teams
Setting Clear Goals and Expectations
Team Motivation and Engagement
Decision-Making and Consensus Building
• Managing Difficult Conversations
Techniques for De-escalating Tensions
Delivering Constructive Feedback
Handling Resistance and Obstacles
• Cultural Competence in Leadership and Communication
Understanding Diversity and Inclusion
Cross-Cultural Communication
• Practical Applications and Case Studies
Real-world Conflict Resolution Scenarios
Role-playing Exercises
• Developing a Personal Leadership Development Plan
Self-assessment and Reflection
Setting Goals for Continuous Improvement
• Conclusion and Course Wrap-up
Summary of Key Learnings
Next Steps to Further Develop Leadership Skills

Taught by

Mihai Alexandru Gafar

Subjects

Personal Development