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All current Virtual Agents Courses courses in 2024

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California Institute of Technology Google Cloud Skills Boost

Intro to CCAI and CCAI Engagement Framework

Intro to CCAI and CCAI Engagement Framework | Google Cloud Skills Boost This introductory course dives into the wide array of solutions within the Contact Center AI (CCAI) portfolio and highlights transformative generative AI features. Participants will explore the CCAI go-to-market strategies and engagement models, while understanding the bus.
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