Intro to CCAI and CCAI Engagement Framework

Overview

This introductory course dives into the wide array of solutions within the Contact Center AI (CCAI) portfolio and highlights transformative generative AI features. Participants will explore the CCAI go-to-market strategies and engagement models, while understanding the business case around CCAI.

The course covers various use cases and user personas addressed by the solution.

University:

Google Cloud Skills Boost

Provider:

Google Cloud Skills Boost

Categories:

• Artificial Intelligence Courses
• Cloud Computing Courses
• Generative AI Courses
• Google Cloud Platform (GCP) Courses
• Customer Service Courses
• Customer Experience Courses
• Virtual Agents Courses

Subjects