What You Need to Know Before
You Start
Starts 15 June 2025 07:48
Ends 15 June 2025
Intro to CCAI and CCAI Engagement Framework
65 Courses
Not Specified
Optional upgrade avallable
All Levels
Progress at your own speed
Free
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Overview
This introductory course dives into the wide array of solutions within the Contact Center AI (CCAI) portfolio and highlights transformative generative AI features. Participants will explore the CCAI go-to-market strategies and engagement models, while understanding the business case around CCAI.
The course covers various use cases and user personas addressed by the solution.
University:
Google Cloud Skills Boost
Provider:
Google Cloud Skills Boost
Categories:
- Artificial Intelligence Courses
- Cloud Computing Courses
- Generative AI Courses
- Google Cloud Platform (GCP) Courses
- Customer Service Courses
- Customer Experience Courses
- Virtual Agents Courses
