Artificial Intelligence (AI) in Hospitality: Challenges and Business Opportunities

Overview

Explore the transformative impact of Artificial Intelligence (AI) in the hospitality sector with our comprehensive course provided by FutureLearn. This course delves into the myriad of challenges and business opportunities AI presents within the hospitality industry. Participants will gain insights into how AI technologies such as machine learning and deep learning are revolutionizing hotel operations, from enhancing customer satisfaction to innovating processes in front office management and housekeeping.

Discover the pivotal role of generative AI in elevating the customer experience, understanding the distinction between various AI terminologies, and exploring the ethical and legal considerations. Assess how AI drives sales, optimizes marketing budgets, and fosters sustainability. Learn about the latest technological advancements and their application in hospitality to boost cost optimization.

Benefit from the expertise of top hospitality educators from the Swiss Education Group, mastering the latest technology trends. Whether you are a Front Office Manager, Food & Beverage Manager, Sales & Marketing Manager, Hotel Manager, or Concierge, this course is designed to equip you with cutting-edge knowledge in AI application within the hospitality domain, including customer experience, housekeeping, and food and beverage provision.

Join us to expand your knowledge and harness the potential of artificial intelligence to innovate and thrive in the hospitality sector. This course is categorized under Artificial Intelligence Courses and Hospitality Management Courses.

Syllabus

Taught by

Jorge Duraes Barbosa

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