CCAI Conversational Design Fundamentals

Overview

Welcome to the "CCAI Conversational Design Fundamentals" program, the inaugural course of our "Customer Experiences with Contact Center AI" series. Delve into the art of crafting conversational solutions tailored for customers using the innovative Contact Center Artificial Intelligence (CCAI).

Begin your journey with an overview of CCAI, its foundational components—Dialogflow, Agent Assist, and Insights—and the underlying principles of conversational experiences crucial for designing an effective virtual agent. Completing this course equips you with the knowledge to enhance your virtual agent with advanced conversational capabilities.

Targeted at beginners, this course is ideally suited for:

• Conversational Designers:

  Professionals focused on crafting the user experience of virtual assistants, transforming brand requirements into fluid dialog flows.

• Citizen Developers:

  Individuals who develop new business applications for use by others, leveraging high-level development environments.

• Software Developers:

  Programmers who write computer software in languages like C++, Python, Javascript, frequently utilizing SDKs/APIs.

• Operations Specialists:

  Experts in monitoring system operations, troubleshooting issues, and managing network and system tools.

Prerequisite:

For a successful learning outcome, participants should have completed the Google Cloud Product Fundamentals or possess equivalent experience.

Offered by Pluralsight, this course falls under several categories, including Artificial Intelligence Courses, Google Cloud Platform (GCP) Courses, and Dialogflow Courses, offering a comprehensive learning experience in critical technological areas.

Taught by

Google Cloud

Subjects