Overview
Welcome to 'Contact Center AI: Building a Dynamic Virtual Agent', an immersive intermediate-level course offered as part of the 'Customer Experiences with Contact Center AI' series. This pivotal second installment focuses on elevating your skills in crafting highly customized conversational solutions with the power of Contact Center Artificial Intelligence (CCAI). Dive into the intricacies of integrating voice (telephony) capabilities, mastering the creation of dynamic data-driven dialogues, and explore robust testing methods along with insightful logs for troubleshooting. Designed specifically for Architects, Systems Integrators, Conversational Architects, Virtual Agent Developers, and Business Managers engaged in the realm of Contact Center AI, this course demands prior completion of 'Contact Center AI: Conversational Design Fundamentals' as a prerequisite. Brought to you by Pluralsight, this course not only advances your understanding of CCAI but also prepares you to redefine customer interactions in the digital age.
Syllabus
Taught by
Tags
Pluralsight
Pluralsight
439 Courses
Pluralsight
Free Trial Available
English
1 hour 32 minutes
On-Demand
Intermediate
