Contact Center AI: Operations and Implementation

Overview

Welcome to Contact Center AI:

Operations and Implementation, the insightful third course in the Customer Experiences with Contact Center AI series, offered through Pluralsight. Dive deep into the complexities of integrating conversational AI technologies with your current contact center infrastructure, crafting a supportive framework for human agent assistance, and deploying these solutions both securely and effectively at scale.

In this intermediate-level course, participants will explore key components such as Agent Assist, and the underlying technologies that enhance customer service through improved efficiency and accuracy.

Learn about the vital connectivity protocols, APIs, and platforms that enable seamless integration between your virtual agents and existing business services. Get hands-on with Dialogflow's Environment Management tool, which facilitates versatile deployment of your virtual agent across various operational scenarios.

Understand the critical compliance measures and regulations to ensure your virtual agent's deployment is both safe and compliant with industry standards.

Benefit from expert insights on designing and implementing your virtual agent solutions to avoid common pitfalls, ensuring a superior customer experience. This course is designed for architects and systems integrators working on Contact Center AI implementations, conversational architects, contact center virtual agent and application developers, and business managers overseeing these integrations.

Prerequisite:

Participants should have completed the Contact Center AI:

Conversational Design Fundamentals course prior to enrolling.

While the Contact Center AI:

Building a Dynamic Virtual Agent course is recommended, learners not comfortable with development concepts may opt to skip it.

Categories:

Artificial Intelligence Courses.

Taught by

Google Cloud

Subjects