What You Need to Know Before
You Start
Starts 3 June 2025 22:24
Ends 3 June 2025
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hours
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1 hour 13 minutes
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Paid Course
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Overview
Learn essential skills for navigating challenging workplace interactions in this 73-minute course that covers understanding, preparing for, and conducting difficult conversations. Explore effective behaviors for productive dialogue, examine common types of difficult conversations, and develop conflict management strategies.
The comprehensive curriculum includes practical guidance on preparation and planning techniques, along with a qualified assessment to test your knowledge of these critical professional communication skills.
Syllabus
- Course Introduction
- Understanding Difficult Conversations and Managing Conflict
- Preparation and Planning for Difficult Conversations
- Effective Behaviors
- Common Types of Difficult Conversations
- Managing Conflict
- Course Summary
- Qualified Assessment
Taught by
Helen Wale
Subjects
Business
