Having Difficult Conversations and Managing Conflict

Overview

Learn essential skills for navigating challenging workplace interactions in this 73-minute course that covers understanding, preparing for, and conducting difficult conversations. Explore effective behaviors for productive dialogue, examine common types of difficult conversations, and develop conflict management strategies.

The comprehensive curriculum includes practical guidance on preparation and planning techniques, along with a qualified assessment to test your knowledge of these critical professional communication skills.

Syllabus

• Course Introduction
• Understanding Difficult Conversations and Managing Conflict
• Preparation and Planning for Difficult Conversations
• Effective Behaviors
• Common Types of Difficult Conversations
• Managing Conflict
• Course Summary
• Qualified Assessment

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Taught by

Helen Wale

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Subjects

Business