Tener conversaciones difíciles y gestionar conflictos

Resumen

Learn essential skills for navigating challenging workplace interactions in this 73-minute course that covers understanding, preparing for, and conducting difficult conversations. Explore effective behaviors for productive dialogue, examine common types of difficult conversations, and develop conflict management strategies.

The comprehensive curriculum includes practical guidance on preparation and planning techniques, along with a qualified assessment to test your knowledge of these critical professional communication skills.

Programa

• Introducción al curso
• Comprender las conversaciones difíciles y gestionar el conflicto
• Preparación y planificación para conversaciones difíciles
• Comportamientos efectivos
• Tipos comunes de conversaciones difíciles
• Gestión de conflictos
• Resumen del curso
• Evaluación calificada

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Impartido por

Helen Wale

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Materias

Business