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Débute 4 June 2026 06:16
Se termine 4 June 2026
1 hour 13 minutes
Amélioration optionnelle disponible
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Paid Course
Amélioration optionnelle disponible
Aperçu
Learn essential skills for navigating challenging workplace interactions in this 73-minute course that covers understanding, preparing for, and conducting difficult conversations. Explore effective behaviors for productive dialogue, examine common types of difficult conversations, and develop conflict management strategies.
The comprehensive curriculum includes practical guidance on preparation and planning techniques, along with a qualified assessment to test your knowledge of these critical professional communication skills.
Programme
- Introduction au cours
- Comprendre les conversations difficiles et gérer les conflits
- Préparation et planification des conversations difficiles
- Comportements efficaces
- Types courants de conversations difficiles
- Gestion des conflits
- Résumé du cours
- Évaluation qualifiée
Enseigné par
Helen Wale
Matières
Business
