Overview
Artificial intelligence is increasingly shaping our daily interactions, from virtual assistants to personalized recommendations. Recent chatbot statistics indicate that in 2022, 88% of individuals had at least one conversation with a chatbot, and 35% of users prefer using chatbots to resolve their complaints (Press, 2023).
Using AI identities to engage with customers in an authentic and trustworthy way is more important than ever. This short course is designed to help professionals in AI development, UX/UI design, business, and ethics accomplish the task of crafting genuine AI identities while considering ethical implications.
In this 2-hour long course, you will learn how to:
- Understand user needs and preferences
- Define AI personality and voice
- Implement multimodal expressions
- Address bias and ensure fairness
- Ensure privacy and data protection
- Promote transparency and accountability
- Navigate human-AI interaction ethics
By completing this course, you'll be able to enhance user experiences with AI interactions, mitigate bias, ensure fairness in AI systems, and navigate ethical considerations in AI identity design, empowering you to create AI identities that resonate with users and uphold ethical standards.
This project is unique because it combines practical strategies for crafting authentic AI identities with ethical considerations, providing learners with a holistic understanding of AI identity design. To be successful in this project, you will need a basic understanding of AI concepts, user experience design principles, and ethical frameworks.
Reference: Press, G. (2023). Chatbot statistics for 2024: Usage, demographics, trends. What’s The Big Data? Retrieved from https://whatsthebigdata.com/chatbot-statistics/.
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