Customer Experiences with Contact Center AI

Overview

Discover the art of creating enhanced customer experiences with the power of Contact Center Artificial Intelligence (CCAI) through our comprehensive course offered in collaboration with Coursera. This specialization is designed to guide participants through the intricacies of designing, developing, and deploying conversational AI solutions within contact centers. Participants will gain insights into best practices for seamlessly integrating these solutions with existing contact center infrastructures, setting up frameworks for augmenting human agent interactions, and ensuring these implementations are both secure and scalable. Thanks to our partnership with leading telephony providers, we're poised to offer a well-rounded contact center solution that not only elevates customer satisfaction but also streamlines operational efficiencies. This course falls under the categories of Artificial Intelligence Courses, Cloud Computing Courses, and Dialogflow Courses, making it a perfect fit for professionals looking to upskill in these areas.

Syllabus

Taught by

Google Cloud Training

Tags

united states