Customer Experiences with Contact Center AI - Dialogflow ES

via Coursera Specialization

Overview

Title: Customer Experiences with Contact Center AI - Dialogflow ES

Description: Join our comprehensive series and master the art of designing engaging customer conversations through Contact Center Artificial Intelligence (CCAI). Utilize Dialogflow ES to craft and simulate virtual agents, enhancing them with capabilities to fetch data from external systems for more dynamic interactions. Get acquainted with essential topics including testing strategies, connectivity protocols, APIs, environment management, and compliance measures. Gain insights on how to effectively integrate your conversational solutions with current contact center software, ensuring secure and scalable implementations.

Provider: Coursera Specialization

Categories: Compliance Courses, Dialogflow Courses