Manage customer engagement and shopping experience in Dynamics 365 Commerce

Overview

Title:

Manage Customer Engagement and Shopping Experience in Dynamics 365 Commerce.

Description:

• Module 1:

  Focused on enhancing retail sales and customer satisfaction. Key learnings include:

  • Understanding loyalty management concepts.
  • Configuring loyalty programs.
  • Exploring affiliations and gift cards.
• Module 2:

  Delve into product discovery within Dynamics 365 Commerce, understanding how customers can efficiently find products through categories and enhanced search functionalities.

  This module covers:

  • The benefits of product discovery.
  • Different types of product discovery methods.
• Module 3:

  Learn the importance of ratings and reviews in the buying process and how they can serve as a vital feedback tool for retailers to improve product quality and sales. This module will teach you to:

  • Manage, configure, and sync product ratings and reviews.
  • Utilize product ratings to enhance customer interactions.
• Module 4:

  Understanding product recommendations driven by AI and machine learning, based on purchasing trends online and in-store.

  In this module, you will:

  • Enable and implement product recommendations.
  • Learn about machine learning recommendations and how to manipulate recommendation lists and parameters.
• Module 5:

  Focuses on clienteling capabilities to help sales associates become trusted advisors. This module includes:

  • Overview of the Dynamics 365 Commerce clienteling solution.
  • Understanding the role and benefits of assisted selling.
  • Integrating Dynamics 365 Customer Insights for enhanced clienteling.

University:

Microsoft Learn

Categories:

Microsoft Dynamics Courses

Subjects