Manage customer engagement and shopping experience in Dynamics 365 Commerce

via Microsoft Learn

Overview

Title: Manage Customer Engagement and Shopping Experience in Dynamics 365 Commerce.

Description:

Module 1: Focused on enhancing retail sales and customer satisfaction. Key learnings include:
- Understanding loyalty management concepts.
- Configuring loyalty programs.
- Exploring affiliations and gift cards.
Module 2: Delve into product discovery within Dynamics 365 Commerce, understanding how customers can efficiently find products through categories and enhanced search functionalities. This module covers:
- The benefits of product discovery.
- Different types of product discovery methods.
Module 3: Learn the importance of ratings and reviews in the buying process and how they can serve as a vital feedback tool for retailers to improve product quality and sales. This module will teach you to:
- Manage, configure, and sync product ratings and reviews.
- Utilize product ratings to enhance customer interactions.
Module 4: Understanding product recommendations driven by AI and machine learning, based on purchasing trends online and in-store. In this module, you will:
- Enable and implement product recommendations.
- Learn about machine learning recommendations and how to manipulate recommendation lists and parameters.
Module 5: Focuses on clienteling capabilities to help sales associates become trusted advisors. This module includes:
- Overview of the Dynamics 365 Commerce clienteling solution.
- Understanding the role and benefits of assisted selling.
- Integrating Dynamics 365 Customer Insights for enhanced clienteling.

University: Microsoft Learn

Categories: Microsoft Dynamics Courses