PMP Exam Prep: Managing People with Power Skills
Coursera
10 Courses
Established in 1831, NYU is a prestigious global university in New York City, comprising 17 schools and colleges that offer more than 230 undergraduate, graduate, and professional programs.
Overview
As the PMBOK® Guide aptly states, “projects are performed by people and for people,” (page 9, 7th Edition). People drive projects. Period. As experienced project managers, we are continuously working with stakeholders to maintain good relationships to ensure that their expectations are in alignment with the goals of the project. Having effective people management skills is a crucial component of project management experience and essential for achieving project success.
Linked to the Leadership skill area of the PMI Talent Triangle® and the people domain of the PMP Certification exam, this course focuses on managing the expectations and relationships of the people involved in projects. To achieve project goals, it is important to have the knowledge, skills, and behaviors needed to guide, motivate, and direct others. People skills are crucial in achieving success. One way to effectively motivate others is to show them what they can achieve through collaboration and cooperation. Project leaders help stakeholders see the potential for success by demonstrating key interpersonal skills.
This course will cover a variety of skills such as negotiation, active listening, emotional intelligence, and servant leadership, which are incredibly helpful throughout the lifecycle of your projects. It’s important for project professionals to learn these skills well.
In this course, learners will cover core interpersonal skills and key techniques to effectively manage expectations and relationships with project stakeholders:
- Identifying project stakeholders
- Planning resource needs
- Sharing the vision of the project with your stakeholders
- Educating your stakeholders on the methodology and framework used in the project environment and business environment
- Keeping your stakeholders informed in predictive vs. agile environments
- Motivational theories
- Addressing interpersonal conflicts
- Emotional intelligence
- Decision-making techniques
- Communications management
Learners will uncover the importance of managing expectations and relationships effectively and learn how to create a positive work environment and build good relationships with team members. This is an essential skill for any project manager, focusing on how to manage expectations both internally and externally. By doing so, you can help your team and organization stay productive and successfully meet project goals.
By the end of the course, learners will confidently identify project stakeholders and determine appropriate strategies to manage expectations and maintain productive working relationships with all stakeholders. This is an important competency in any industry, including healthcare, information technology, government, private-sector, or non-profit organizations.
Additionally, upon successful completion of this course, learners can earn 8 contact hours of project management education or professional development units (PDUs) recognized by the Project Management Institute (PMI). A total of 35 contact hours (PDUs) in project management education are required (see PMI.org) for those aiming to achieve the Project Management Professional (PMP®) credential.
Learners will finish this PMP certification course with increased knowledge of better practice tips to engage stakeholders, making them more than ready to continue their project management and PMP® journey, ideally completing their certificate with us.
University: New York University (NYU)
Provider: Coursera
