Managing Emotions at Organizations

Overview

Learn to effectively manage emotions in organizational settings through this 8-week course that explores the psychological and behavioral aspects of workplace emotional intelligence. Develop skills to recognize, understand, and regulate emotions in professional environments while building strategies for handling stress, conflict, and interpersonal relationships.

Examine the impact of emotions on decision-making, team dynamics, and organizational culture. Master techniques for emotional self-awareness, empathy, and communication that enhance leadership effectiveness and workplace productivity.

Gain practical tools for creating emotionally intelligent work environments that foster collaboration, reduce workplace tension, and improve overall organizational performance.

Syllabus

• Week 1: Introduction to Emotional Intelligence in Organizations
Definition and importance of emotional intelligence
Overview of psychological and behavioral aspects
The role of emotions in organizational settings
• Week 2: Emotional Self-Awareness
Understanding personal emotional triggers
Techniques for self-reflection and awareness
Assessing personal emotional intelligence levels
• Week 3: Recognizing and Understanding Emotions in Others
Developing empathy
Active listening and observation skills
Cultural and individual differences in emotional expression
• Week 4: Emotional Regulation and Control
Strategies for regulating emotions in high-stress situations
Techniques for maintaining emotional balance
Managing emotions during conflict
• Week 5: Emotions in Decision-Making and Leadership
Impact of emotions on decision-making processes
Emotional intelligence in leadership roles
Case studies and examples of emotionally intelligent leaders
• Week 6: Managing Stress and Conflict in the Workplace
Identifying sources of stress and conflict
Techniques for stress management
Conflict resolution strategies
• Week 7: Enhancing Communication and Team Dynamics
Building emotionally intelligent communication skills
The role of emotions in team dynamics
Strategies for fostering collaboration and reducing tension
• Week 8: Creating Emotionally Intelligent Work Environments
Building organizational culture that supports emotional intelligence
Tools for improving organizational performance
Developing action plans for ongoing emotional intelligence growth

Taught by

Dr. S. Renukadevi

Subjects

Personal Development