Salesforce Certified Agentforce Specialist and Practice Test

Overview

*** Agentforce Specialist Video Updates Have Been Added for the first 2 sections of this course - more coming soon! ***

Syllabus

• Introduction to Salesforce and Agentforce
Overview of Salesforce Platform
Introduction to Agentforce
Course Objectives and Structure
• Getting Started with Agentforce
Setting Up Your Salesforce Agentforce Environment
Navigating the Agentforce Interface
Key Features and Functionalities
• Agentforce Configuration
Customizing the Agentforce Dashboard
Configuring User Accounts and Permissions
Managing Customer Data and Interactions
• Salesforce Agentforce Tools and Features
Using Agentforce CRM Tools
Automating Tasks with Agentforce
Integrating Third-Party Applications
• Advanced Agentforce Strategies
Data Analysis and Reporting in Agentforce
Leveraging AI Tools within Agentforce
Best Practices for Sales and Customer Management
• Agentforce Specialist Exam Preparation
Overview of Certification Exam Structure
Key Topics and Areas of Focus
Study Tips and Resources
• Practice Tests and Evaluation
Simulated Practice Tests
Analyzing Practice Test Results
Final Review and Q&A
• Course Summary and Next Steps
Recap of Key Learnings
Resources for Further Study
Guidance for Next Steps in Certification Path

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Taught by

Rapid Reskill by Mike Wheeler, Evan Wheeler, Ezekiel Wheeler and Rapid Reskill

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Subjects

Business