Body Language Intelligence for Business Communication

Overview

Essential Leadership and Management Skills for Confidence, Self-Esteem and Empathy What you'll learn:

Read body language of others to understand their emotional states--what they really mean.Learn to present yourself more successfully.Develop more self-confidence.Be more effective in job interviews. Being successful in the business world requires excellent communication skills.

One of the most common reason executives are derailed is because they don’t have people/communication skills. Because 93% of interpersonal communication is NON-verbal, this course will help you learn to use non-verbals to create the best first impression, which includes showing confidence, dressing appropriately, giving a strong handshake, good eye contact, asking questions and thoughtfully listening to what they say.

You'll also learn to shine in job interviews, to become more likable, to give engaging presentations, by paying attention to your voice, posture, gestures, and facial expressions. And you’ll become better in reading body language, so you can be more empathetic to co-workers, employees, and your boss.

What does it mean when someone crosses their arms, when they purse their lips, when they have arms akimbo? How does body language establish territoriality in the office?

In what ways can you become less defensive, which pushes people away, and more open, which welcomes others and creates collegiality. The course has 11 lectures, quizzes and exercises to help you learn the material.

It is recommended you take the course with the study group at work and share your insights, practice new skills, and give each other feedback.

Syllabus

• Introduction to Body Language in Business
Importance of non-verbal communication
Overview of the course structure
• Understanding Body Language
Reading body language cues and emotional states
Common gestures and their meanings (e.g., crossed arms, pursed lips)
• Developing Personal Presentation Skills
Creating a strong first impression using body language
Dressing appropriately for business settings
• Enhancing Self-Confidence through Body Language
Demonstrating confidence with posture and gestures
Practicing strong handshakes and maintaining eye contact
• Effective Communication in Job Interviews
Using body language to appear engaged and likable
Techniques for thoughtful listening and asking insightful questions
• Mastering Public Speaking and Presentations
Engaging audiences with voice modulation and facial expressions
Controlling nervous habits and maintaining a confident posture
• Building Empathy and Understanding in the Workplace
Interpreting colleagues' body language for better empathy
Recognizing signs of defensiveness and openness
• Strategies for Non-Verbal Influence
Establishing territoriality and authority non-verbally
Balancing openness with assertiveness
• Cultivating Collegiality through Body Language
Fostering a welcoming and inclusive atmosphere
Reducing defensiveness to encourage collaboration
• Exercises and Practice
Role-playing scenarios to practice learned skills
Group activities for feedback and insights
• Course Wrap-up and Review
Discussion of main takeaways
Final assessment and application in real-work situations
• Study Group Recommendations
Guidelines for forming study groups at work
Sharing insights and practicing skills collaboratively

Taught by

Dr. Dorothy Marcic, Columbia University and Leadership Excellence, LLC

Subjects

Personal Development