Conflict Resolution and Leadership

Overview

85% of employees in leadership positions believe that developing conflict resolution skills is crucial for professional success. Additionally, research shows that we spend 25% of our work time managing and resolving interpersonal conflicts.

Syllabus

• Introduction to Conflict Resolution and Leadership
Understanding the importance of conflict resolution in leadership
Overview of the skills and traits effective leaders possess
• Foundations of Conflict Resolution
Types and sources of conflict in the workplace
The psychology of conflict and its impact on teams
• Communication Skills for Leaders
Active listening techniques
Effective verbal and non-verbal communication
Managing emotions during conflict
• Conflict Resolution Strategies
Negotiation techniques
Mediation and facilitation skills
Problem-solving and decision-making approaches
• Leadership Styles and Conflict Management
Identifying and adapting leadership styles for conflict resolution
The role of emotional intelligence in leadership
• Building a Collaborative Work Environment
Fostering trust and respect among team members
Encouraging open communication and feedback
• Managing Group Dynamics
Understanding team roles and dynamics
Resolving conflicts in diverse and multicultural teams
• Case Studies in Conflict Resolution
Analysis of real-world conflicts in leadership
Lessons learned and best practices
• Conflict Resolution Simulations and Role-Playing
Practical exercises to develop conflict management skills
Feedback and reflections on simulation experiences
• Building Personal Conflict Resolution Skills
Self-assessment and personal development plan
Continuous learning and improvement strategies
• Conclusion and Course Wrap-Up
Key takeaways and actionable insights
Resources for further learning and development in conflict resolution and leadership

Taught by

Héctor Peña

Subjects

Personal Development