Get Amazing Results from Your Conversations at Work

Overview

According to John Green, author of The Fault in our Stars and Turtles All the Way down, “In the best conversations, you don't even remember what you talked about, only how it felt.”

Syllabus

• Introduction to Effective Workplace Conversations
Overview of course objectives and outcomes
Importance of conversations in professional settings
Understanding conversation dynamics
• Active Listening Techniques
Strategies for becoming an active listener
How to respond and build on others’ ideas
Exercises for enhancing listening skills
• Emotional Intelligence in Conversations
Recognizing and managing emotions in interactions
Techniques for empathetic engagement
Case studies on emotional intelligence at work
• Building Rapport and Trust
Methods for establishing rapport with colleagues
The role of trust in successful conversations
Practical exercises to build trust
• Effective Questioning Skills
Types of questions and when to use them
Encouraging open dialogue through questioning
Role-playing scenarios for practice
• Non-verbal Communication
Significance of body language in conversations
Recognizing and using non-verbal cues effectively
Activities to improve non-verbal skills
• Navigating Difficult Conversations
Strategies for approaching challenging discussions
Conflict resolution tactics
Role-play and feedback sessions
• Influencing and Persuasion Techniques
Principles of influence in communication
Persuasive language patterns
Practicing persuasive dialogues
• Ending Conversations Gracefully
Summarizing and clarifying discussion points
Ensuring mutual understanding before closing
Techniques for leaving a positive impression
• Practice and Feedback
Real-time conversation practice with peers
Peer and instructor feedback sessions
Continuous improvement strategies
• Conclusion and Next Steps
Reflecting on personal growth
Setting goals for workplace communication enhancement
Resources for further learning and development

Taught by

Deborah Grayson Riegel

Subjects

Personal Development