What You Need to Know Before
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Starts 29 June 2025 04:12

Ends 29 June 2025

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Assertive Communication: Conflict Management and Feedback

Conflict management and resolution, assertiveness and feedback training, avoid misunderstandings, anger management
via Udemy

4123 Courses


3 hours 47 minutes

Optional upgrade avallable

Not Specified

Progress at your own speed

Paid Course

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Overview

Note:

This course is not suitable for students enrolled in my training "A Practical Guide to Healthy Relationships"

Syllabus

  • Introduction to Assertive Communication
  • Definition and Importance
    Differences between Assertiveness, Aggressiveness, and Passiveness
    The Role of Assertive Communication in Conflict Management
  • Core Principles of Assertive Communication
  • Understanding Personal Rights and Responsibilities
    The Use of "I" Statements
    Techniques for Maintaining Composure
  • Identifying and Managing Personal Barriers
  • Assessing Personal Communication Styles
    Overcoming Fear of Conflict
    Techniques to Boost Confidence and Self-Esteem
  • Conflict Management Strategies
  • Identifying Sources of Conflict
    Techniques for De-escalation
    Negotiation and Compromise Skills
  • Real-life Application of Assertive Techniques
  • Role-playing Scenarios
    Constructive Criticism and Feedback
    Active Listening and Empathy in Conflict
  • Providing and Receiving Feedback
  • Guidelines for Effective Feedback Delivery
    Techniques for Receiving Feedback Constructively
    Handling Defensive Reactions
  • Building Long-term Assertive Communication Skills
  • Developing Assertive Habits
    Continuous Self-Reflection and Improvement
    Assertiveness in Different Contexts (workplace, personal relationships, etc.)
  • Conclusion and Course Wrap-up
  • Review of Key Learnings
    Setting Personal Development Goals
    Resources for Continued Learning

Taught by

Soufiane El Alaoui


Subjects

Personal Development