Assertive Communication: Conflict Management and Feedback

Overview

Note:

This course is not suitable for students enrolled in my training "A Practical Guide to Healthy Relationships"

Syllabus

• Introduction to Assertive Communication
Definition and Importance
Differences between Assertiveness, Aggressiveness, and Passiveness
The Role of Assertive Communication in Conflict Management
• Core Principles of Assertive Communication
Understanding Personal Rights and Responsibilities
The Use of "I" Statements
Techniques for Maintaining Composure
• Identifying and Managing Personal Barriers
Assessing Personal Communication Styles
Overcoming Fear of Conflict
Techniques to Boost Confidence and Self-Esteem
• Conflict Management Strategies
Identifying Sources of Conflict
Techniques for De-escalation
Negotiation and Compromise Skills
• Real-life Application of Assertive Techniques
Role-playing Scenarios
Constructive Criticism and Feedback
Active Listening and Empathy in Conflict
• Providing and Receiving Feedback
Guidelines for Effective Feedback Delivery
Techniques for Receiving Feedback Constructively
Handling Defensive Reactions
• Building Long-term Assertive Communication Skills
Developing Assertive Habits
Continuous Self-Reflection and Improvement
Assertiveness in Different Contexts (workplace, personal relationships, etc.)
• Conclusion and Course Wrap-up
Review of Key Learnings
Setting Personal Development Goals
Resources for Continued Learning

---

Taught by

Soufiane El Alaoui

---

Subjects

Personal Development