Managing Diverse Teams: Leading Across Cultures

Overview

Leverage cross-cultural experiences to increase your influence and effectiveness in the workplace. What you'll learn:

Develop leadership skills and competencies needed to effectively lead in a global business environmentDevelop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplaceObtain strategies and practices for minimising the negative effects of implicit biasCreate an action plan for developing CQ capabilitiesGain an understanding of the importance of cultural intelligence in global leadershipObtain tools and knowledge needed to effectively lead across cultures Course SynopsisWelcome to our course on managing diverse teams and leading across cultures.

In a globalised business environment such as ours, we believe that it is imperative for leaders to possess the leadership abilities and knowledge needed to lead effectively across cultures. You will learn how to leverage your cross-cultural experiences to increase your influence and effectiveness in different cultural contexts.

You will gain an understanding of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (Drive, Knowledge, Strategy, and Action) and how to apply them in the workplace. The course will also address the role of implicit bias in global organisations and how we can minimise it from eroding value in your organisation and undermining your effectiveness as a leader.

Finally, you will learn how to create an action plan to develop critical CQ capabilities and to achieve your personal leadership development goals, so as to better meet the needs of your teams and organisations.Learning objectivesDevelop leadership skills and competencies needed to effectively lead in a global business environmentDevelop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplaceObtain strategies and practices for minimising the negative effects of implicit biasCreate an action plan for developing CQ capabilitiesGain an understanding of the importance of cultural intelligence in global leadershipObtain tools and knowledge needed to effectively lead across culturesTrainerThis course will be conducted by Isabella Tan, from Peacemakers Consulting Services. Isabella possesses a background in law, and is a Mediator and Trainer specialising in conflict management.Who should attend?This training is essential for all leaders in an organisation, including:

Professionals who work with people from different cultural backgroundsLeaders responsible for managing diverse teams and promoting inclusivity within their organisationsBusiness professionals, educators, healthcare providers, and anyone else who interacts with people from a variety of cultural backgroundsEducational ApproachCombination of short but informative lectures and quizzes for review Use of real-world research data and case studiesPrerequisitesNo prior professional qualifications are requiredCourse ContentOverview of Cultural Intelligence (CQ)Cultural Intelligence (CQ) CharacteristicsCultural Intelligence (CQ) CapabilitiesCultural Value OrientationsBusiness CaseGlobal Mindset FrameworkIntellectual CapitalPsychological CapitalSocial CapitalImplicit BiasCost of Implicit BiasTypes of Biases and Implicit AssumptionsStrategies to Mitigate BiasesOrganisational & Decision Making StructuresLeader Humility & DisciplineDaily InfluencesDeveloping a CQ Leadership PlanDeveloping CQ Capabilities Executing Your CQ Development Plan

Syllabus

• Introduction to Leading Across Cultures
Overview of Global Team Dynamics
Benefits and Challenges of Cultural Diversity
• Understanding Cultural Differences
Theories and Models of Cultural Dimensions
Cultural Intelligence (CQ)
Recognizing and Overcoming Bias
• Communication in Diverse Teams
Strategies for Effective Intercultural Communication
Listening and Feedback Across Cultures
Virtual Communication Challenges
• Building Trust in Multicultural Teams
Establishing Common Ground
Role of Trust in Team Performance
• Conflict Resolution in Diverse Teams
Identifying Sources of Conflict
Cultural Approaches to Conflict Resolution
Mediation and Facilitation Skills
• Leadership Styles and Practices Across Cultures
Adapting Leadership Styles
Inclusive Leadership Strategies
• Motivating and Engaging a Culturally Diverse Workforce
Understanding Cultural Motivators
Designing Inclusive Incentive Systems
• Decision-Making in Multicultural Teams
Cultural Influences on Decision-Making
Collaborative Decision-Making Approaches
• Case Studies and Practical Applications
Analyzing Successful Global Teams
Best Practices and Leveraging Diversity
• Course Review and Project Presentations
Course Recap
Group Presentations on Managing Diverse Teams Scenarios
• Conclusion and Future Directions
Summary of Key Learnings
Future Trends and Continuous Learning Paths

Taught by

Peacemakers Consulting Services

Subjects

Social Sciences