Overview
Professional Certificate in Office Administration Management by MTF Institute
Syllabus
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- Introduction to Office Administration Management
-- Overview of Office Administration
-- Role and Responsibilities of an Office Administrator
-- Essential Skills for Office Administrators
- Organizational Structure and Culture
-- Understanding Organizational Structures
-- Building and Maintaining Office Culture
- Communication Skills for Office Administrators
-- Verbal and Non-Verbal Communication
-- Effective Email and Report Writing
-- Listening Skills and Feedback
- Time and Task Management
-- Prioritization and Delegation
-- Tools and Techniques for Time Management
- Office Technology and Software
-- Introduction to Office Productivity Software
-- Organizing Digital Files and Documents
-- Utilizing Cloud Services for Office Management
- Records and Information Management
-- Document Management Systems
-- Data Protection and Privacy Laws
- Financial Management Basics
-- Budgeting and Financial Reporting
-- Managing Expenses and Invoices
- Event and Meeting Planning
-- Coordinating and Scheduling Meetings
-- Organizing Office Events
- Human Resource Management
-- Recruiting and Onboarding Processes
-- Employee Records Management
- Customer Service and Interpersonal Relations
-- Professional Response to Inquiries
-- Conflict Resolution and Problem Solving
- Legal and Ethical Considerations
-- Understanding Employment Law
-- Ethical Issues in Office Administration
- Health and Safety in the Workplace
-- Implementing Health and Safety Protocols
-- Emergency Procedures and Risk Management
- Professional Development and Career Advancement
-- Networking and Continuous Learning
-- Building a Professional Brand
- Capstone Project
-- Applying Course Knowledge to a Real-world Scenario
-- Presentation and Feedback Session
Taught by
MTF Institute of Management, Technology and Finance
Tags
On-Demand
