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Starts 10 July 2026 01:46

Ends 10 July 2026

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AI Use Cases in Microsoft Teams Integrated Contact Center

Explore AI-powered customer service enhancements in Microsoft Teams contact centers through 4 practical use cases: digital IVR, transfer assistance, contextual resources, and agent checklists.
Microsoft via YouTube

Microsoft

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20 minutes

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Overview

Explore AI-powered customer service enhancements in Microsoft Teams contact centers through 4 practical use cases:

digital IVR, transfer assistance, contextual resources, and agent checklists.


Subjects

Business