Conversing Through Conflicts - Techniques for Difficult Conversations

Overview

Develop effective communication skills for navigating conflicts and achieving desired outcomes in challenging conversations.

Syllabus

• Introduction to Conflict Communication
Understanding the Nature of Conflict
The Role of Communication in Conflict Resolution
• Emotional Intelligence in Difficult Conversations
Recognizing and Managing Emotions
Empathy and Active Listening Skills
• Effective Communication Strategies
Clarity and Conciseness in Speech
Utilizing Non-verbal Communication Cues
• Preparing for Challenging Conversations
Setting Goals and Desired Outcomes
Anticipating Potential Obstacles
• Techniques for Navigating Conflicts
Assertive vs. Aggressive Communication
The Art of Negotiation and Compromise
• Building Rapport and Trust
Creating a Positive Dialogue Environment
Maintaining Respect and Open-mindedness
• Advanced Conflict Resolution Techniques
Mediation and Facilitation Skills
Collaborative Problem-solving Approaches
• Managing Power Dynamics
Understanding Influence and Authority
Strategies for De-escalating Tension
• Cultural and Contextual Sensitivity
Acknowledging Cultural Differences
Adapting Communication Styles Accordingly
• Practicing Difficult Conversations
Role-playing Scenarios
Analyzing Real-world Case Studies
• Evaluating Conversation Outcomes
Reflecting on Personal Performance
Continuous Improvement in Communication Skills
• Conclusion and Next Steps
Identifying Areas for Further Development
Resources for Continued Learning and Practice

Subjects

Personal Development