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Starts 7 June 2025 19:19
Ends 7 June 2025
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Elevate Subscriber Experiences with Customer Engagement Platform - Session 253
Discover how AI-powered customer engagement solutions help telecoms enhance operational efficiency, deliver personalized experiences, and drive business growth through practical demonstrations.
Microsoft
via YouTube
Microsoft
2544 Courses
46 minutes
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Free Video
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Overview
Discover how AI-powered customer engagement solutions help telecoms enhance operational efficiency, deliver personalized experiences, and drive business growth through practical demonstrations.
Syllabus
- Introduction to AI-Powered Customer Engagement
- Enhancing Operational Efficiency
- Delivering Personalized Experiences
- Driving Business Growth
- Practical Demonstrations
- Implementation Strategies for Telecoms
- Future Trends in Customer Engagement
- Conclusion and Q&A
Overview of customer engagement platforms
Role of AI in customer engagement
Key benefits for telecoms
AI solutions for streamlining processes
Automation in customer service
Case studies: Efficiency improvements in telecoms
Personalization algorithms and data processing
Customer profiling and segmentation
Implementing AI-driven recommendation systems
Analyzing customer data for strategic decisions
Upselling and cross-selling opportunities
Measuring the impact of AI on revenue generation
Live demonstration of a customer engagement platform
Hands-on activities: Setting up AI-driven workflows
Analyzing real-time data for customer insights
Best practices for deploying AI solutions
Overcoming common challenges
Success stories from leading telecoms
Emerging AI technologies
The evolving landscape of customer experience
Preparing for future developments in telecom
Recap of key concepts
Open floor for participant questions and discussion
Subjects
Business
