What You Need to Know Before
You Start
Starts 8 June 2025 10:49
Ends 8 June 2025
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24 minutes
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Overview
Explore emotional labor, contagion, assertiveness, and stress management techniques to enhance interpersonal skills and well-being.
Syllabus
- Introduction to Emotional Intelligence
- Emotional Labor
- Emotional Contagion
- Assertiveness Skills
- Stress Management Techniques
- Enhancing Interpersonal Skills
- Maintaining Well-being
- Course Review and Future Applications
Recap of Key Concepts from Part 1
Overview of Course Objectives and Outcomes
Definition and Importance in the Workplace
Managing Emotional Labor
Strategies for Authentic Emotional Expression
Understanding Emotional Contagion
Positive and Negative Effects on Teams
Techniques to Manage Emotional Contagion
Defining Assertiveness vs. Aggressiveness
Techniques for Developing Assertiveness
Role-Playing Scenarios to Practice Assertiveness
Identifying Sources of Stress
Techniques for Stress Reduction
Developing Personal Stress Management Plans
Building Empathy in Communication
Active Listening Techniques
Conflict Resolution Strategies
Balancing Emotional Labor in Professional and Personal Life
Mindfulness and Emotional Regulation
Building Resilience
Recap of Key Learnings
Strategies for Implementing Skills in Real-world Situations
Resources for Continued Learning and Development
Subjects
Personal Development
