What You Need to Know Before
You Start
Starts 8 June 2025 10:55
Ends 8 June 2025
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39 minutes
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Overview
Explore emotional labor, contagion, assertiveness, and stress management techniques to enhance interpersonal skills and well-being.
Syllabus
- Introduction to Emotional Concepts
- Emotional Labour
- Emotional Contagion
- Assertiveness
- Stress Management Techniques
- Integration of Concepts
- Conclusion and Course Review
Overview of Emotional Labour, Contagion, Assertiveness, and Stress
Importance of Emotional Skills in Personal and Professional Contexts
Definition and History
Emotional Labour in the Workplace
Strategies for Managing Emotional Labour
Case Studies and Real-World Applications
Mechanisms of Emotional Contagion
Impact of Emotional Contagion in Different Environments
Techniques for Positive Emotional Influence
Preventing Negative Emotional Spread
Understanding Assertiveness vs. Aggression and Passivity
Developing Assertive Communication Skills
Practice Scenarios and Role-Playing
Assertiveness in Conflict Resolution
Identifying Sources of Stress
Physical and Psychological Effects of Stress
Stress Reduction Techniques (e.g., Mindfulness, Relaxation Methods)
Creating a Personal Stress Management Plan
Synthesizing Emotional Labour, Contagion, Assertiveness, and Stress Management
Building Resilience and Emotional Intelligence
Practical Applications and Skill Development
Key Takeaways
Resources for Further Learning
Feedback and Personal Action Plan for Continued Growth
Subjects
Personal Development
