What You Need to Know Before
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Starts 7 June 2025 19:12
Ends 7 June 2025
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41 minutes
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Overview
Discover how AI-powered Dynamics 365 Sales modernizes CRM platforms, eliminates data silos, and enables personalized customer engagement for accelerated business growth and improved sales outcomes.
Syllabus
- Introduction to AI in CRM
- Understanding Dynamics 365 Sales
- Eliminating Data Silos
- Enabling Personalized Customer Engagement
- Accelerating Business Growth
- Implementing AI-Powered CRM Solutions
- Future Trends in AI and CRM
- Course Wrap-Up and Next Steps
Overview of CRM systems
The evolution of CRM to AI-driven solutions
Benefits of integrating AI with CRM
Key features of Dynamics 365 Sales
AI capabilities within Dynamics 365
Real-world examples of AI in Dynamics 365
Introduction to data silos in CRM
Strategies for integrating data across platforms
Tools and techniques for data consolidation
Utilizing AI for customer insights
Techniques for personalizing customer interactions
Case studies of successful personalized engagement
Leveraging AI for sales forecasting
AI-driven sales pipeline management
Measuring the impact of AI on sales performance
Best practices for AI implementation in CRM
Overcoming challenges in AI adoption
Key performance indicators (KPIs) for AI success
Emerging AI technologies in CRM
The future of customer experience with AI
Preparing for ongoing innovation in CRM systems
Summary of key concepts
Resources for further learning
Networking and community engagement opportunities
Subjects
Business
