How to Design Human Centered Chatbots

Overview

Explore AI-driven chatbot design principles for creating user-centric experiences, with practical examples bridging smart technology and human interaction.

Syllabus

• Introduction to Human-Centered Chatbot Design
Overview of AI in Human Interaction
Importance of User-Centric Design
• Understanding Users
User Personas and Journeys
Needs and Pain Points
Gathering User Feedback
• Conversational Design Principles
Language and Tone
Turn-taking and Flow
Handling Errors and Misunderstandings
• Designing the Chatbot Dialogue
Structuring Conversations
Scenario-Based Dialogue Modeling
Using Stories and Context
• Integrating AI Technology
Natural Language Processing Basics
Machine Learning for Chatbots
Leveraging Pre-trained Models
• User Experience Design for Chatbots
Multi-channel Deployment Strategies
Accessibility and Inclusivity
Personalization and Adaptation
• Prototyping and Testing
Rapid Prototyping Tools
A/B Testing Conversations
Iterative Feedback Loops
• Measuring Success
KPIs for Chatbots
Analytics and User Feedback
Continuous Improvement
• Case Studies and Practical Applications
Review of Real-World Chatbot Examples
Lessons Learned from Implementations
• Future Trends in Chatbot Design
Emerging Technologies in Conversational AI
Ethical Considerations and Data Privacy
Preparing for the Next Generation of Chatbots
• Conclusion and Next Steps
Recap of Key Learnings
Resources for Continued Study
Building a Personal Roadmap in Chatbot Design

Subjects

Conference Talks