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Inicio 4 June 2026 02:21
Fin 4 June 2026
Servicio de atención al cliente inteligente
338 Cursos
Not Specified
Actualización opcional disponible
Principiante
Avanza a tu propio ritmo
Free Online Course
Actualización opcional disponible
Resumen
In the current highly competitive business environment, high-quality customer service is the key for enterprises to gain a competitive edge. This training resource package closely follows industry trends, precisely matching the job demands of customer service, business communication, cross-border e-commerce, and enterprise management.
Through systematic teaching content and practical guidance in the wave of customer service industry transformation driven by artificial intelligence, Committed to cultivating professional talents in line with the development of The Times for relevant positions. This training resource package is comprehensively and systematically designed. It relies on the platform to provide online learning resources, including teaching videos, case libraries, etc.
The training content integrates new technologies such as generative artificial intelligence, introducing their applications in intelligent customer service robot training, customer demand prediction, and other aspects. At the same time, it pays attention to the industry's cutting-edge, updates modules in a timely manner, and enables trainees to be exposed to the latest technologies and concepts.
The training content covers multiple aspects such as the current industrial situation and personnel demands, customer service theory, operation of intelligent customer service terminals, application of customer service scenarios, and international customer service, providing trainees with comprehensive knowledge and skills support. Among them, the basic module of intelligent customer service helps learners build a basic knowledge framework in the field of intelligent customer service, enabling them to understand the underlying logic and technical foundation of intelligent customer service, and laying a solid foundation for subsequent learning.
The customer service skills module focuses on cultivating trainees' practical operational abilities in the customer service process, including communication skills, problem-solving abilities, etc., to enhance the professionalism and efficiency of services. The management module covers management-level knowledge such as the management of customer service teams and the optimization of service processes, helping trainees establish management awareness and enhance management capabilities.
The industry application module, in light of the characteristics of different industries, elaborately explains the application scenarios and practical methods of customer service in specific industries, enhancing the industry adaptability of trainees and enabling them to quickly integrate into customer service work in various industries. The international service module for ASEAN highlights the characteristics of international exchanges and cooperation between Guangxi and ASEAN, enabling trainees to master the relevant knowledge and skills of international customer service and meet the demand for international customer service talents in regional international cooperation. Whether you are a newcomer to the workplace looking to quickly get started or an industry practitioner hoping to enhance their professional qualities and broaden their international horizons, this training resource package is an ideal choice.
Applicable subjects:
Employees of enterprises in ASEAN countries, industry practitioners, overseas employees of domestic enterprises, students and members of the public who are interested in intelligent customer service skills. The content of the training resource package is taught in both Chinese and English.
The training resource package adopts a completely open model, supports free registration, and offers free learning throughout the process.
Programa
- Módulo 1: Habilidades básicas de servicio al cliente
- Módulo 2: Habilidades básicas para la planificación del servicio al cliente
- Módulo 3: Habilidades básicas para la prestación del servicio al cliente
- Módulo 4: Habilidades básicas para el control del servicio al cliente
- Módulo 5: Habilidades básicas para la mejora del servicio al cliente
- Módulo 6: Diseño de escenarios típicos de aplicación de servicio al cliente inteligente
- Prueba
Impartido por
Guangxi International Business Vocational College，GXIBVC
Materias
Business
