Emotions: Emotional Labour, Contagion, Assertiveness, and Stress - Part 2

Overzicht

Explore emotional labor, contagion, assertiveness, and stress management techniques to enhance interpersonal skills and well-being.

Lesprogramma

• Introduction to Emotional Intelligence
Recap of Key Concepts from Part 1
Overview of Course Objectives and Outcomes
• Emotional Labor
Definition and Importance in the Workplace
Managing Emotional Labor
Strategies for Authentic Emotional Expression
• Emotional Contagion
Understanding Emotional Contagion
Positive and Negative Effects on Teams
Techniques to Manage Emotional Contagion
• Assertiveness Skills
Defining Assertiveness vs. Aggressiveness
Techniques for Developing Assertiveness
Role-Playing Scenarios to Practice Assertiveness
• Stress Management Techniques
Identifying Sources of Stress
Techniques for Stress Reduction
Developing Personal Stress Management Plans
• Enhancing Interpersonal Skills
Building Empathy in Communication
Active Listening Techniques
Conflict Resolution Strategies
• Maintaining Well-being
Balancing Emotional Labor in Professional and Personal Life
Mindfulness and Emotional Regulation
Building Resilience
• Course Review and Future Applications
Recap of Key Learnings
Strategies for Implementing Skills in Real-world Situations
Resources for Continued Learning and Development

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Vakgebieden

Personal Development