Create copilots with Microsoft Copilot Studio

Overview

Title:

Create Copilots with Microsoft Copilot Studio

Description:

Dive into the transformative world of AI with Microsoft Copilot Studio. This comprehensive course, available through Microsoft Learn, is ingeniously designed for both beginners and seasoned professionals interested in advancing their skills in AI and bot creation.

Tailored to empower your customer service capabilities, the curriculum is meticulously curated across four pivotal modules:

• Module 1:

  Mastering Microsoft Power Virtual Agents bots:

  Kickstart your journey by learning to create, test, and analyze the performance of Power Virtual Agents bots, setting a solid foundation for advanced functionalities.

• Module 2:

  Enhancing Functionality:

  Elevate your bot's capabilities by integrating Power Automate flows, configuring conversational handoffs to applications like Omnichannel for Customer Service, and leveraging content from support pages to enrich bot conversations.

• Module 3:

  Crafting Conversations with Topics:

  Discover the art of conversation design using trigger phrases and topics to guide customer interactions. Learn to branch topics, employ entities, manage variables, handle fallback scenarios, and troubleshoot topic-related errors adeptly.

• Module 4:

  Building No-Code Chatbots:

  Conclude your learning expedition by mastering the creation and configuration of no-code chatbots.

  Gain insights into setting permissions, employing topics and entities effectively, and solving common customer issues with ease.

Offered by Microsoft Learn, this course is positioned under the categories of Customer Service Courses and Microsoft PowerApps Courses, making it a perfect fit for individuals aiming to excel in these domains.

Subjects