What You Need to Know Before
You Start

Starts 7 June 2025 10:47

Ends 7 June 2025

00 days
00 hours
00 minutes
00 seconds
course image

Customer Experiences with Contact Center AI - Dialogflow CX

Title: Customer Experiences with Contact Center AI - Dialogflow CX Description: Join us for a comprehensive series on utilizing Contact Center Artificial Intelligence (CCAI) to enhance customer interactions. This course, offered through Coursera, focuses on employing Dialogflow CX to construct and refine virtual agents. Participants will learn to p.
via Coursera  Specialization

106 Courses


Not Specified

Optional upgrade avallable

All Levels

Progress at your own speed

Free

Optional upgrade avallable

Overview

Title:

Customer Experiences with Contact Center AI - Dialogflow CX

Description:

Join us for a comprehensive series on utilizing Contact Center Artificial Intelligence (CCAI) to enhance customer interactions. This course, offered through Coursera, focuses on employing Dialogflow CX to construct and refine virtual agents.

Participants will learn to program these agents to fetch data from external systems, thereby enriching the conversational experience. Additionally, the curriculum covers essential topics such as testing methodologies, connectivity protocols, API usage, environment management, and adherence to compliance standards.

Enhance your contact center's capabilities by integrating these conversational solutions seamlessly and securely at scale.

University:

Not specified.

Provider:

Coursera Specialization.

Categories:

Customer Service Courses, Dialogflow Courses.


Taught by

Google Cloud Training


Subjects

united states