Customer Experiences with Contact Center AI - Dialogflow CX

via Coursera Specialization

Overview

Title: Customer Experiences with Contact Center AI - Dialogflow CX

Description: Join us for a comprehensive series on utilizing Contact Center Artificial Intelligence (CCAI) to enhance customer interactions. This course, offered through Coursera, focuses on employing Dialogflow CX to construct and refine virtual agents. Participants will learn to program these agents to fetch data from external systems, thereby enriching the conversational experience. Additionally, the curriculum covers essential topics such as testing methodologies, connectivity protocols, API usage, environment management, and adherence to compliance standards. Enhance your contact center's capabilities by integrating these conversational solutions seamlessly and securely at scale.

University: Not specified.

Provider: Coursera Specialization.

Categories: Customer Service Courses, Dialogflow Courses.