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Débute 4 June 2026 01:30
Se termine 4 June 2026
Customer Experiences with Contact Center AI - Dialogflow CX
106 Cours
Non spécifié
Amélioration optionnelle disponible
Tous niveaux
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Free
Amélioration optionnelle disponible
Aperçu
Title:
Customer Experiences with Contact Center AI - Dialogflow CX
Description:
Join us for a comprehensive series on utilizing Contact Center Artificial Intelligence (CCAI) to enhance customer interactions. This course, offered through Coursera, focuses on employing Dialogflow CX to construct and refine virtual agents.
Participants will learn to program these agents to fetch data from external systems, thereby enriching the conversational experience. Additionally, the curriculum covers essential topics such as testing methodologies, connectivity protocols, API usage, environment management, and adherence to compliance standards.
Enhance your contact center's capabilities by integrating these conversational solutions seamlessly and securely at scale.
University:
Not specified.
Provider:
Coursera Specialization.
Categories:
Customer Service Courses, Dialogflow Courses.
Enseigné par
Google Cloud Training
