Overview
Customer Service in the Age of Generative AI
The Customer Service in the Age of Generative AI course equips you with the vital skills to utilize Generative AI for designing and developing chatbots aimed at enhancing customer engagement and support. Gain insights into how personalized chatbots play a crucial role for customers and understand the ongoing need to assess and upgrade chatbots to effectively meet customer expectations.
Discover how chatbots can be used to deliver more personalized and targeted messages, offering relevant and engaging information, support, and services to customers. This comprehensive course is perfect for marketing professionals looking to advance their customer service and marketing strategies using chatbots and Generative AI.
University/Provider: Coursera
Categories: Generative AI Courses, Chatbot Courses, Customer Service Courses, Customer Engagement Courses
Syllabus
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