Overview
According to Gartner, an impressive 85% of customer service leaders are gearing up to integrate conversational generative AI into their operations. As the business world increasingly adopts AI, our specialized program on Generative AI for Customer Support empowers customer support professionals, managers, and small business owners to harness the potential of AI in just three weeks.
This program delves into essential concepts and capabilities of generative AI, demonstrating how to apply these features throughout the customer support lifecycle. You will master prompt engineering techniques to enhance AI-generated outcomes and explore how AI can automate customer responses, develop comprehensive FAQs, train support personnel, perform sentiment analysis, and offer proactive support.
Gain practical hands-on experience using the latest AI tools and chatbots tailored for various customer interaction scenarios. Benefit from expert insights as they unravel key concepts central to this specialization.
If you are involved in customer support and are eager to harness the transformative power of generative AI to propel your career forward, don't wait—enroll today!
University:
Provider: Coursera
Categories: Generative AI Courses, Chatbot Courses, Prompt Engineering Courses, Sentiment Analysis Courses, Customer Service Courses, Customer Support Courses, Business Operations Courses
