Overview
Generative AI is revolutionizing customer service by enabling proactive interactions and support. As demand rises for professionals skilled in generative AI (GenAI), this course offers the vital GenAI competencies that businesses seek.
Through this course, explore how GenAI can transform customer engagements and streamline support systems. Learn to automate responses, construct FAQs and user manuals, support multiple languages, and enhance the support lifecycle using generative AI.
Receive practical experience with generative AI tools to design customized prompts for unique customer requirements. Delve into AI-driven chatbots for managing inquiries and knowledge. Gain insights into supporting essential processes like Standard Operating Procedure (SOP) documentation, sentiment analysis, and offering proactive support with behavioral insights.
The course also covers the ethical considerations, challenges, and best practices for integrating AI into customer support. Elevate your customer or IT support career with these sought-after GenAI skills.
Enroll today to improve your resume and catch the attention of potential employers.
Provider: Coursera
Categories: Generative AI Courses, Chatbot Courses, Prompt Engineering Courses, Sentiment Analysis Courses, Customer Service Courses, AI Ethics Courses, Knowledge Management Courses, Customer Support Courses
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