What You Need to Know Before
You Start
Starts 5 June 2025 07:38
Ends 5 June 2025
2 weeks, 2 hours a week
Optional upgrade avallable
Beginner
Progress at your own speed
Free Certificate
Optional upgrade avallable
Overview
Grow your leadership skills with effective listening and conflict resolution too In today’s global workplace, listening isn’t just a skill – it’s the foundation of effective communication, conflict resolution, and strong leadership. Go beyond hearing words with this two-week course from Starweaver, where you’ll master active listening techniques to engage deeply, understand diverse perspectives, and resolve conflicts confidently.
More than just listening skills, you’ll also enhance your emotional intelligence, non-verbal communication, and cultural sensitivity while creating a personalised action plan for real-world application. Learn how to listen with intention You’ll begin by exploring how to move from passive hearing to actively engaging in conversations, ensuring you not only hear but also understand messages.
You’ll grow more confident in your ability to connect with colleagues and clients alike, fostering more productive and empathetic interactions. Develop key strategies for conflict resolution Next, you’ll explore how active listening can be used to resolve conflicts and navigate sensitive conversations.
You’ll learn to stay composed during emotional discussions, employ reflective listening techniques, and effectively mediate workplace disputes. Strengthen your professional relationships with expert insights Throughout this course, you’ll be guided by Dr Eric Zackrison, a leader in workplace communication.
You’ll develop actionable skills and a personalised action plan for navigating conflicts and improving team dynamics. With adaptive active listening strategies for diverse teams and cultural contexts, you’ll be equipped to build stronger, more trusting relationships across your professional environment.
This course is ideal for managers, team leaders, HR professionals, and anyone in diverse workplaces aiming to improve communication, resolve conflicts, and strengthen relationships. It’s perfect for those looking to build trust, enhance leadership, and foster collaboration in global teams.
No prior experience is needed.
Syllabus
- Introduction to Intentional Listening
- Deepening Understanding and Engagement
- Enhancing Emotional Intelligence and Non-Verbal Communication
- Conflict Resolution Strategies
- Building Trust and Collaboration
- Creating a Personalized Action Plan
- Guided Sessions and Practice with Dr. Eric Zackrison
- Conclusion and Future Steps
Taught by
Paul Siegel
Subjects
Personal Development