Global Communication Mastery: Intentional Listening for Inclusive Workplaces

Overview

Grow your leadership skills with effective listening and conflict resolution too In today’s global workplace, listening isn’t just a skill – it’s the foundation of effective communication, conflict resolution, and strong leadership. Go beyond hearing words with this two-week course from Starweaver, where you’ll master active listening techniques to engage deeply, understand diverse perspectives, and resolve conflicts confidently.

More than just listening skills, you’ll also enhance your emotional intelligence, non-verbal communication, and cultural sensitivity while creating a personalised action plan for real-world application. Learn how to listen with intention You’ll begin by exploring how to move from passive hearing to actively engaging in conversations, ensuring you not only hear but also understand messages.

You’ll grow more confident in your ability to connect with colleagues and clients alike, fostering more productive and empathetic interactions. Develop key strategies for conflict resolution Next, you’ll explore how active listening can be used to resolve conflicts and navigate sensitive conversations.

You’ll learn to stay composed during emotional discussions, employ reflective listening techniques, and effectively mediate workplace disputes. Strengthen your professional relationships with expert insights Throughout this course, you’ll be guided by Dr Eric Zackrison, a leader in workplace communication.

You’ll develop actionable skills and a personalised action plan for navigating conflicts and improving team dynamics. With adaptive active listening strategies for diverse teams and cultural contexts, you’ll be equipped to build stronger, more trusting relationships across your professional environment.

This course is ideal for managers, team leaders, HR professionals, and anyone in diverse workplaces aiming to improve communication, resolve conflicts, and strengthen relationships. It’s perfect for those looking to build trust, enhance leadership, and foster collaboration in global teams.

No prior experience is needed.

Syllabus

• Introduction to Intentional Listening
Understanding the fundamentals of active listening
Differentiating active listening from passive hearing
Importance of listening in leadership and global communication
• Deepening Understanding and Engagement
Techniques for effective engagement in conversations
Identifying barriers to effective listening
Practicing empathy and understanding diverse perspectives
• Enhancing Emotional Intelligence and Non-Verbal Communication
Exploring the role of emotional intelligence in listening
Recognizing and interpreting non-verbal cues
Enhancing cultural sensitivity in diverse workplaces
• Conflict Resolution Strategies
Active listening as a tool for conflict resolution
Techniques for staying composed during emotional discussions
Employing reflective listening for effective mediation
• Building Trust and Collaboration
Strategies for building trust through communication
Fostering collaboration in diverse and global teams
Developing and maintaining strong professional relationships
• Creating a Personalized Action Plan
Drafting an action plan for real-world application of learned skills
Setting goals for improving listening and communication in your context
Feedback and iteration for continuous improvement
• Guided Sessions and Practice with Dr. Eric Zackrison
Insights from a leader in workplace communication
Group activities and role-playing exercises
Peer feedback and collaborative learning opportunities
• Conclusion and Future Steps
Reflecting on personal growth and course learnings
Strategies for ongoing development in effective communication and leadership
Resources for continued learning and practice

---

Taught by

Paul Siegel

---

Subjects

Personal Development