Responding to Conflict: Strategies for Improved Communication (Live Online)

Overview

Responding to Conflict: Strategies for Improved Communication - Conflict in business is all too familiar, especially under increased pressure. Many lack basic conflict management skills. This training helps you manage disputes positively, or even avoid them altogether. Learn to recognize causes of interpersonal conflict, evaluate situations, and apply strategies and tools for resolution.

Benefits:

• Recognize underlying causes of conflict
• Map conflict using a five-step approach
• Develop flexible responses to conflicts
• Practice applying models and techniques to manage communication behavior in conflicts
• Improve your response to conflict through effective communication strategies

Course Coverage:

• Developing conflict awareness and recognizing differences between disagreement and conflict
• Exploring barriers to conflict management and resolution
• Responding to conflict using personal insights and models like P-U-R-R and validating process
• The role of trust in minimizing conflict, including the 4 Cs of trust-building
• Identifying and applying appropriate conflict strategies
• Moving beyond conflicts, using assertiveness tools and detoxifying emotional statements
• Handling difficult behavior and developing strategies for passive or aggressive behavior
• Mapping conflicts and separating interests from positions
• Tackling emotionally tense conflicts through practical applications

Who Should Attend: Business professionals seeking to enhance their conflict management skills, understanding of emotions during conflicts, and effective conflict resolution tactics.

Course Outline:

Lesson One: Developing Conflict Awareness and Responding to Conflict

Lesson Two: Conflict Strategies and the Role of Trust

Lesson Three: Moving Beyond Conflict and Dealing with Difficult Behavior

Lesson Four: Mapping the Conflict and Handling Thunderstorms

This educational experience is provided by CourseHorse and is part of courses related to Emotional Intelligence, Communication Skills, Conflict Resolution, and more.

Syllabus

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