Communication Skills Courses
135 Courses
Serving Customers Using Social Media
Serving Customers Using Social Media
Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram. Elevate your customer interaction skills with this essential course.
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Categories: Emotional Intelligence Courses, Communication S.
Anger Management
Anger Management
Discover effective strategies to identify anger, gain control over it, and turn it into a positive force in the workplace. Master techniques that enhance your emotional intelligence, improve communication, and alleviate stress. Join our comprehensive course to transform your approach to anger management.
Emotional Intellige.
MITRE ATT&CK Defender™ (MAD) ATT&CK® SOC Assessments Certification Training
MITRE ATT&CK Defender™ (MAD) ATT&CK® SOC Assessments Certification Training
The MITRE ATT&CK® framework helps the security community adopt a threat-informed mindset and better defend against real-world adversaries. For organizations just getting started, it isn't always clear how to adopt it. Concepts make sense, but implementation can be challeng.
De-Escalating Conversations for Customer Service
De-Escalating Conversations for Customer Service
Successfully defuse intense situations with angry customers. Enroll in our course to learn practical approaches for managing a customer's frustration, as well as your own. This course falls under these categories: Emotional Intelligence Courses, Communication Skills Courses, Conflict Resolution Co.
Having Powerful, Advanced Conversations
Having Powerful, Advanced Conversations
Great conversations can change the world. Get tips on how to have powerful conversations that turn big ideas into big actions.
Categories: Emotional Intelligence Courses, Communication Skills Courses
Empathy Tips for HR Professionals
Empathy Tips for HR Professionals
Empathy Tips for HR Professionals
Subscribe to receive weekly tips on leveraging empathy to enhance employee connection, communication, collaboration, productivity, and performance.
Categories: Emotional Intelligence Courses, Communication Skills Courses, Empathy Courses, Change Management Courses
Dealing with Difficult People in Your Office
Dealing with Difficult People in Your Office
In this insightful course, psychiatrist Jody Foster shares expert tips on handling various types of difficult people in your office. Gain practical strategies to improve your workplace environment and promote better interactions.
Categories: Emotional Intelligence Courses, Communication Skills Courses,.
Developing a Service Mindset
Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.
Categories: Emotional Intelligence Courses, Communication Skills Courses, Change Management Courses, Resilience Courses, Customer Service Courses
Program Management and the Art of Communication
Program Management and the Art of Communication
Program Management and the Art of Communication
You may have heard that “90% of a project manager’s work is communication.” This is even more critical as a program manager. Understanding why communication is vital and what constitutes good communication can significantly impact the success of your.
