Communication Skills Courses
247 Courses
Emotional Intelligence & Customer Service (Live Online)
In times of crisis, individuals often default to a "fight vs. flight" mentality rather than reasoned thinking. This interactive online session on Emotional Intelligence & Customer Service is designed to teach you how to maintain emotional control and assist your customers in doing the same, thereby enabling effective problem-solving.
Throughou.
Mastering the Art of Critical Conversations (Live Online)
Are you like most people, struggling when conversations shift from routine to crucial? The body's natural fight-or-flight response often takes over, leading to a knee-jerk reaction to avoid the topic, rely on emails, or simply hope for the best. True productivity arises from face-to-face dialogue and the ability to express controversial and ri.
Mindful Leadership: Cultivating Excellence from Within (Live Online)
"We take care of the future best by taking care of the present now.” ― Jon Kabat-Zinn
As a leader, how can you maintain focus amid numerous demands for immediate attention? With ever-changing market conditions, gadget overload, conflicting information, and various “emergencies,” your ability to think with clarity and precision may be comprom.
Effective Communications: Essential Strategies and Skills for Today’s Workforce (Live Online)
The Effective Communications course offers a comprehensive framework to enhance project communications and stakeholder management. Engage in classroom learning and practical exercises designed to prepare you for effective communication in any project environment.
Course Elements Include:
Project-based Principles
PMI Code of Conduct
Focus.
Healing Male Anger and Reclaiming Calm (Live Online)
Discover a transformative journey to emotional wellbeing with a program uniquely designed for men. This live online event delves into the underlying causes of male anger, including childhood trauma, and offers practical strategies to foster healthier emotional responses.
Engage with a blend of insightful teachings, personal sharing sessions.
Customer Service Excellence:How to Win & Keep Customers (Live Online)
Providing top-notch customer service is essential for cultivating loyalty and repeat business. This live online seminar is designed for customer service representatives, technical support, account managers, and more who aim to refine their skills in customer care. In today's business environment, exceptional 'people skills' are pivotal to bo.
How to Manage Difficult Conversations (Live Online)
Even in the most well-cultivated corporate environments, some discussions can be challenging. This live online course delves into why certain conversations pose difficulties, the emotional responses they trigger, and strategic approaches for managers, leaders, and individual contributors. Enhance your ability to engage in these dialogues with c.
Effectively Communicating in The Moment (Live Online)
Unexpectedly called upon in meetings, asked questions in hallways, or caught in challenging conversations, these unrehearsed events require confidence and readiness. Learn to apply preemptive and immediate strategies for unscripted situations.
Who Should Attend: Business professionals at any career stage seeking to improve in-the-moment commun.
Communicating with Confidence (Live Online)
Discover the power of effective verbal interactions with our "Communicating with Confidence" course, a distinctive 2-day live online program tailored to provide a robust foundation in crucial communication skills and competencies. Designed for early career professionals and anyone eager to refine their communication prowess, this course uses.
How to Communicate with Diplomacy, Tact and Credibility (Live Online)
How to Communicate with Diplomacy, Tact and Credibility (Live Online)
How well you communicate can make or break your professional image, directly influencing how others view your work and your prospects for career advancement. While being diplomatic, tactful, and credible does not always come naturally, this seminar will equip you with the skill.