Join our IT Ops session and discover how to harness Google Cloud’s generative AI services to automate IT service desk tasks through advanced chatbot technology. Our conference-style, short-form sessions provide in-depth insights without the need for a long conference.
In this particular session, titled "Using Google Cloud’s Generative AI for IT Service Desk Automation," you’ll delve into the mechanics of creating a chatbot driven by Google Cloud's generative AI. We will explore:
- How to utilize Vertex AI Conversation for developing a chatbot grounded in knowledge sources.
- Methods to employ generative playbooks for seamless tool integration into your chatbot.
- Techniques to implement generative fallback capabilities within the context of a service desk chatbot.
By the end of this session, you’ll have a solid grasp of chatbot development using Vertex AI Conversation. Key concepts such as grounding, generative fallback, and generative playbooks will be thoroughly covered.
University: Pluralsight
Categories: Generative AI Courses, Google Cloud Platform (GCP) Courses
