IA generativa en la formación de soporte y mantenimiento

Resumen

This beginner-friendly course explores how generative AI is transforming software maintenance and support across key areas like bug fixing, repetitive task automation, and log analysis. Learn to compare traditional and AI-driven support models, understand maintenance types, and apply GenAI tools for enhanced efficiency and security.

Discover how AI automates issue resolution, supports pattern recognition, and improves knowledge management through hands-on demos and real-world use cases. Basic understanding of software support or maintenance practices is recommended.

By the end of this course, you will be able to:

- Identify software maintenance types and their challenges - Use GenAI to automate repetitive tasks and bug fixes - Analyze system logs using GenAI for faster issue resolution - Improve knowledge management with AI-driven support tools - Apply hands-on demos to enhance long-term system reliability Ideal for developers, software engineers, and support teams enhancing maintenance workflows with AI.

Programa

• IA generativa en soporte y mantenimiento
Aprende cómo la IA generativa mejora el mantenimiento y soporte de software al automatizar tareas repetitivas, solucionar problemas de seguridad y simplificar el análisis de registros. Comprende los tipos clave de mantenimiento, compara los enfoques tradicionales frente a los impulsados por IA y explora herramientas que aumentan la eficiencia. Adquiere experiencia práctica con demostraciones del mundo real y descubre cómo GenAI mejora la gestión del conocimiento y la fiabilidad a largo plazo del software.

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Impartido por

Priyanka Mehta

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Materias

Computer Science