Conversaciones difíciles: la guía completa

Resumen

Managing difficult discussions, persuasion, communication, leadership, feedback, assertiveness, knowing how to say no What you'll learn:

Prepare and manage a difficult conversation effectivelyExpress your opinion without hurting the person in front of youAssert yourself without being aggressiveManage your emotions during difficult discussionsCommunicate with difficult people with confidenceGet your message across with assertivenessCommunicate more effectively to influenceAnd much more Comprehensive Program on Difficult ConversationsThis training contains everything you need to know to prepare and lead a difficult discussion.In this training, I explain to you step by step how to prepare a difficult conversation. I'll share with you the do's and don'ts.

I will also give you examples and practical exercises to illustrate each point.Here are some testimonials from my course participants:

“I'm happy to be able to listen to people like Jamal. It's concrete, it goes to the essentials, there is a real sharing, it's precise and above all we feel that he knows what he's talking about with a good preparation upstream.

I can only recommend this training because it is clearly an investment to make! ". Salahddin“Pleasantly surprised by this course, I learned a lot.

So, big questioning that comes at the best time in my life. Very motivating!

» Nicholas“Thank you for the concrete, the clarity and the synthesis! ". Lynne_________________________________________Why join this training on managing difficult conversations?

Do you need to talk to someone about a sensitive subject but you don't know how to go about it?Do you often find it challenging to express your thoughts and concerns during difficult conversations?Have you ever avoided discussing important issues because you were unsure how to navigate the conversation effectively?Do you feel anxious or uneasy when it comes to addressing conflicts or disagreements with others?If so, this training is for you!We all face situations where we have to confront someone because they did something we didn't like or because they said something to us that didn't please us either, or simply to change a situation that is considered unacceptable.Unfortunately, most people have never learned how to handle these difficult conversations. Leaving difficult conversations unfinished can lead to conflict and limit you in your career or personal life.Whether you are a manager, employee or parent, you sometimes need to correct certain behaviors, lay down certain rules or simply clarify certain situations.It is for this reason that difficult conversations are a mandatory step.

But they should not be a source of stress or anxiety, because there are techniques that allow you to manage them with confidence and serenity.This is exactly what I am sharing with you in this training.You don't have to guess, here are just a few skills you will learn by the end of this training:

Prepare and manage a difficult conversation effectivelyExpress your opinion without hurting the person in front of youAssert yourself without being aggressiveManage your emotions during difficult discussionsCommunicate with difficult people with confidenceGet your message across with assertivenessCommunicate more effectively to influenceAnd much moreThis is not a theoretical course, the techniques I share with you, you can immediately apply them and also see results. Throughout the training, you will find practical exercises to immediately apply what you learn.Now, if you're ready to take your communication to the next level, I'll tell you right away inside.

Programa

• Introducción a las Conversaciones Difíciles
Comprender la Naturaleza de las Conversaciones Difíciles
Importancia de Dominar las Conversaciones Difíciles
Resumen de la Estructura y Objetivos del Curso
• Principios Fundamentales de la Comunicación Efectiva
Habilidades de Escucha Activa
Comunicación No Verbal
Empatía e Inteligencia Emocional
• Preparación para una Conversación Difícil
Identificación de Objetivos y Metas
Evaluación del Contexto y el Entorno
Reconocimiento de Disparadores Personales y Sesgos
• Estructuración de la Conversación
Creación de un Espacio Seguro para el Diálogo
Establecimiento de la Agenda
Uso de Declaraciones en Primera Persona y Lenguaje Positivo
• Técnicas para Manejar las Emociones
Estrategias de Autorregulación
Técnicas para la Desescalada
Manejo de Explosiones Emocionales
• Navegar el Conflicto y la Resistencia
Identificación de Tipos de Conflicto
Estrategias para la Resolución de Conflictos
Construcción de Consenso y Búsqueda de Puntos Comunes
• Estrategias Avanzadas para Escenarios Complejos
Desafíos en la Comunicación Intercultural
Manejo de Conversaciones con Múltiples Partes
Enfrentar Desbalances de Poder
• Practicando Conversaciones Difíciles
Escenarios de Role-playing
Retroalimentación y Mejora Iterativa
Construcción de Confianza para la Aplicación en el Mundo Real
• Aplicación de Habilidades en Diversos Contextos
Conversaciones en el Lugar de Trabajo
Relaciones Familiares y Personales
Negociaciones y Mediaciones
• Conclusión y Reflexión
Revisión de Aprendizajes Clave
Estrategias para la Mejora Continua
Elaboración de un Plan de Acción Personal
• Recursos y Lectura Adicional
Libros y Artículos Recomendados
Recursos y Comunidades en Línea
Oportunidades de Educación Continua

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Impartido por

Jamal Lazaar

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Materias

Personal Development