Iniciando conversaciones con clientes

Resumen

The Exact Steps to Pick up the Phone and Speak to your Ideal Client What you'll learn:

How to Start Sales ConversationsHow to get More Appointments resulting in more SalesHow to Start Business Relationships over the phoneHow to pick up the phone and call a Prospect with PurposeWhat to say when calling a Prospect for the first timeHow to sell the next step over the phone ie sending an email, getting an appointment, taking an orderHow to add value to every phone callHow to handle rejection and build resilienceHow to focus on adding value to every phone callLearning how to prepare properly for a sales call. Relevance is key!How to Cold Call new Prospects and feel good about itHow to re-engage with Existing Customers on your database and get More BusinessTime Management to allow more calls to be made dailyDeveloping the 14 Traits to have a winning personalityAre Gatekeepers your Allies or Foes?Overcoming objectionsThe importance of implication questionsDraft your Script then toss it!Planning the Conversation is key to your successWrite a call list and be consistent each day with your reach outs!

The Exact Steps to Pick up the Phone and Speak to your Ideal ClientBeing an effective communicator is a “must have” trait. Verbal Intelligence is the new super power!It works like compound interest the more you learn the more you earn.Now You Can:

• Once and for all overcome any fear or hesitation of making “cold or warm calls.”• Open the doors to new business prospects that turn into new sales and profits for you.• Open the minds of decision-makers, gatekeepers, and business owners to get more appointments.• Transform your thinking so you actually enjoy conversations with new prospects and clients.• Become a more skilled conversationalist, negotiator and salesperson.Specifically the Kickstarting Client Conversations Online course provides 12 user friendly lectures covering the following subjects:

Lecture 1Introduction – Building human capability for an ever changing business landscape through effective conversations.Do you have the self- confidence to pick up the phone and start a conversation?Do you know what to say?Do you know how to ask for an appointment?Lecture 2What are your major challenges when starting a conversation with a business prospect?

Let’s discuss them together!Lecture 3Let’s work together in smart ways to best address the challenges you have listed. It’s about getting more out of your leads today and tomorrow!Lecture 4Time Management – maximizing your calendar activity to reach your desired cash flow level.

Your cash flow follows your calendar.Lecture 5Facing Rejection – the Yuck Factor.How to build resilience as a business owner and a professional in your field.Developing strategies and techniques to overcome disappointments!Remember, No is the start of the conversation!Lecture 6Always be Giving before you Ask for anything in return!Let’s list all the things you can give.Become a differentiator in the market place by Giving before Taking!Keep your competitors at bay with these innovative ideas.Lecture 7What are the top personality traits to be a great communicator.Let’s do a deep dive and explore how to switch on your personality in conversation.Likeability is a big part of winning new business.It’s a building block in building solid relationships.Lecture 8Re-engaging with your database.Why your database is just like a pasture of cows – it needs constant milking to really be worth anything of value!Lecture 9Are Gatekeepers your allies or your foes?Do you really understand the dilemma of the gatekeeper?Learn strategies and techniques for overcoming his or her objections to letting you through!Lecture 10The importance of implication questions. What are the types of questions you need to ask to create Desire, Want and Need!Lecture 11Draft your Script – Then toss it!The roadmap to a great conversationPlanning the conversation is the key to your successLecture 12Let’s Bring it all Together - a summary of all 12 lectures.This online program identifies the priority areas that need to be addressed to boost the bottom line of sole practitioners and medium to small sized business owners.

Programa

• Introducción a las Conversaciones con Clientes
Resumen del Proceso de Comunicación
Comprensión de la Importancia de las Conversaciones con Clientes
• Identificación de tu Cliente Ideal
Definición de tu Público Objetivo
Investigación de las Necesidades y Preferencias del Cliente
Creación de Personas de Cliente
• Preparación para la Llamada
Establecimiento de Objetivos Claros
Creación de un Guion o Marco
Recolección de Información y Recursos Relevantes
• Construyendo Confianza
Superación de la Ansiedad ante Llamadas Telefónicas
Práctica de Técnicas de Comunicación Efectiva
Desarrollo de una Mentalidad Positiva
• La Mecánica de una Llamada Exitosa
Estructuración de tu Llamada para un Máximo Impacto
Escucha Activa y Respuesta Apropiada
Realización de Preguntas Abiertas
• Establecimiento de Afinidad
Técnicas para Construir Confianza con los Clientes
Cómo Personalizar las Conversaciones
Uso de la Inteligencia Emocional en las Interacciones con Clientes
• Manejo de Objeciones y Situaciones Difíciles
Objeciones Comunes de los Clientes y Cómo Superarlas
Estrategias para Manejar Conversaciones Difíciles
Mantenimiento de la Profesionalidad Bajo Presión
• Cierre de la Conversación
Identificación de Señales de Cierre
Resumen Efectivo de la Conversación
Establecimiento de Próximos Pasos y Seguimientos
• Análisis Post-Llamada
Revisión del Desempeño de la Llamada
Recolección e Implementación de Retroalimentación del Cliente
Estrategias de Mejora Continua
• Conclusión y Revisión del Curso
Recapitulación de Conceptos Clave
Consejos Finales para Conversaciones Exitosas con Clientes
Recursos para un Aprendizaje Adicional

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Impartido por

Odile Faludi

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Materias

Business