Contact Center AI: Conversational Design Fundamentals

via Coursera

Overview

Welcome to the "Contact Center AI: Conversational Design Fundamentals" course, your starting point in the "Customer Experiences with Contact Center AI" series. Dive into the world of CCAI and master the art of crafting compelling conversational solutions. Get acquainted with the core components of Contact Center AI, including Dialogflow, Agent Assist, and Insights, and explore the foundational concepts of conversational experiences to elevate your virtual agent's dialogues.

Targeted at beginners, this course is perfect for a range of professionals eager to enhance their conversational design skills, including conversational designers, citizen developers, software developers, and operations specialists. Prior completion of Google Cloud Product Fundamentals or equivalent experience is recommended for a smooth learning journey.

By the end of your training, you'll be equipped with the knowledge to advance your virtual agent designs, pushing the boundaries of intelligent conversational experiences. Offered through Coursera, this curriculum falls under several exciting categories, including Artificial Intelligence Courses, Cloud Computing Courses, and Dialogflow Courses.